Conference: September 26-27, 2023
Exhibition: September 27-28, 2023

Exhibitor Resource Center

Welcome to the MRO Asia-Pacific Exhibitor Resource Center. Please make sure to download and refer to the Exhibitor Manual.

If you need immediate assistance or have questions, please contact:

Allison Gold
Senior Manager, Events
[email protected]

Anita Joyce Wright
Associate Manager Events
[email protected]

Event dates: 26-28 September 2023

Location: Singapore Expo Convention and Exhibition Centre 
Hall: 3 & 4A
Conference: Max Atria
Registration: Hall 4A

The primary suppliers/vendors for this event are:

1. Kingsmen — Kingsmen is the general services contractor and will provide:

  • Shell Scheme Questions
  • AV
  • Cleaning
  • Electric
  • Nameboards
  • Floor Coverings
  • Furniture Rental
  • Rigging

2. The Singapore Expo Convention & Exhibition Centre offers:

  • Parking
  • Internet
  • Catering
  • Hosts/Hostesses/Models

3. TWI

  • Material Handling
  • Empty Containers
  • Forklift Rental



Exhibitor Move-in:

SUNDAY, 24TH SEPTEMBER 12:00 – 21:00 (36m2 or larger only)
Raw Space booths 36m2 or larger booths can request permission for access on SUNDAY, SEPTEMBER 24, 2023 from 12:00 hrs. onwards. Contact Ms. Kelly Ng at (65) 6880 0450 or [email protected]
MONDAY, 25TH SEPTEMBER 09:00 – 21:00 18sqm raw and shell scheme booths
TUESDAY, 26TH SEPTEMBER 09:00 – 21:00 All Exhibitors (raw and shell)

Exhibitor Hours for Show Days

WEDNESDAY, 27TH SEPTEMBER  08:00 - 17:30
THURSDAY, 28TH SEPTEMBER 08:00 – 15:00

The exhibition will be open for visitors

WEDNESDAY, 27TH SEPTEMBER  10:30 - 17:30
THURSDAY, 28TH SEPTEMBER 09:30 – 15:00

MRO Asia-Pacific Conference Hours

TUESDAY, 26TH SEPTEMBER 14:30 - 16:30
WEDNESDAY, 27TH SEPTEMBER  10:00 - 12:45
THURSDAY, 28TH SEPTEMBER 10:00 - 12:00

Registration Hours 

(Registration will take place inside Hall 4A)

TUESDAY, 26TH SEPTEMBER 08:00 – 17:00
WEDNESDAY, 27TH SEPTEMBER  08:00 – 17:30
THURSDAY, 28TH SEPTEMBER 08:00 – 15:00

Exhibitor Breakdown


General Contact:

For all enquiries relating to exhibitor space, stand bookings, technical requirements, pricing details and general information on Singapore, please contact:

Allison Gold
T: +1 718.501.7675
E: [email protected]



Order Deadline


Kingsmen Creative Centre, 3 Changi South Lane,
Singapore 486118
Tel: (65) 6880 0450
Fax : (65) 6880 0468
Attn: Ms Kelly Ng
Email:[email protected]

  • Shell Scheme Questions
  • Electric
  • Nameboards
  • Floor Coverings
  • Furniture Rental
  • Rigging
  • AV
  • Cleaning

4 August 2023

Booth Plans/Design Approval

Submit Booth Plans All island and/or raw-space booths must submit their design to
Allison Gold at [email protected] or

4 August 2023

Exhibitor Appointed Contractors/Insurance

Anita Joyce Wright 
Aviation Week/Informa, 21st Floor
605 Third Avenue, New York, NY 10158
anitajoyce.wr[email protected]

4 August 2023

Freight/Shipping: Showfreight

APT Showfreight (S) Pte Ltd
10 Bukit Batok Crescent, The Spire
#08-05, Singapore 658079 
Attn: Mr Joe Tan 
Tel: (65) 6499 8975  

  • Material Handling
  • Empty Containers
  • Forklift Rental

See Section for Deadlines

Freight/Shipping: TWI

Andrea Lawson
Senior Operations Specialist
 TWI Group Inc
Email: [email protected]
Direct:  +1-702-691-9046
Mobile:  +1-702-350-3220


See Section for Deadlines


If you require any customized F&B arrangements,  please contact  [email protected] or call +65 6403 2532 / +65 6403 2160. 

For basic catering items, online ordering will be available 6 weeks prior to the event opening.

Menus available August 2023

Hard-wire Internet for Exhibitors

StarHub Ltd
Expo Business Centre
Email: [email protected] 

Hard Wired Lines

Wireless Internet for Exhibitors

Coming Soon

Lead Retrieval

Capture Technologies
P: 973.890.7600 ext. 117
E: [email protected]

Lead Retrieval


Visit to register your team. Exhibitors who would like to attend conference sessions may also purchase discounted conference/session badges by choosing either Exhibitor All Access or Exhibitor/Individual Sessions. You will need a promotion code to receive your discount, please contact Virginia Gongora to get the code at +1.347.751.8692 or [email protected].

Booth personnel is unlimited at the MRO events.


All contractors, suppliers, and vendors are required to complete the EAC form

Upon arrival at the convention center, security will provide bracelets to all contractors that have completed the EAC forms.


Exhibitor Services SingEx Venues maintains the exclusive right to provide all food and beverage at MRO Asia-Pacific. All food and beverages, including water, must be purchased from the venue.

Show Management requests that all alcoholic beverages be served after 1 pm and must take place in the exhibition hall only. No alcoholic beverages can be removed from the exhibition and all receptions must end by the time the exhibition hall closes for the day. No receptions are permitted after official exhibition hours.

Online ordering for basic catering will be available 6 weeks prior to the event. If you require any customized F&B arrangements, please contact [email protected] or call +65 6403 2532 / +65 6403 2160.


Wireless Internet –  

Premium wifi is available to exhibitors and can be ordered via the online portal. (access coming in July 2022) for S$22 per/day 

Premium Wi-Fi Service

If you require bandwidth beyond the complimentary WI-FI service, please buy the premium service: 

Please Note: 

  • Each voucher code is tagged to a single device 
  • Each voucher is good for the duration for which it has been purchased 
  • Please note that there will be no refunds 
  • Customized Wireless Service 
    On demand, we can provide tailored WI-FI services to suit the specific needs of your event. 
  • Events that require large bandwidth/density e.g., Hackathons, Gaming 
  • Higher Bandwidth Video live streaming 
  • Heavy File Downloading (e.g., 100 MB files) 
  • Support for special requirements like live streaming, multi-device connectivity and access to robotic devices, digital kiosks etc. 
  • Special product demos requiring connectivity to your cloud 
  • Events needing ad-hoc services (ex. Additional APs, run additional cables, open application ports, etc.) due to backend requirements and cabling needs inside the halls 
  • Please contact [email protected] to request a quote for customized Wireless for your booth. A member of the Exhibitor Services team will be in touch with you. 


Aisle carpet will be red.


  • Fascia
    The fascia board will be erected across the front side of your stand as per diagram above. Exact wording of your company name is to be supplied on Form 1.
  • Flooring
    Basic grey needle punch carpet is provided for all shell scheme booths. No change of colour is allowed. Aisle carpet is red colour.
  • Walling
    All walls are white laminated panels of 1m width and 2.5m height each. You are not allowed to make alterations to the structure of your stand or remove any integral parts from it. Any damages caused to the panel(s) will be charged to you.
  • Furniture
    1 no wastepaper basket will be provided. Please use Form 3 if you require additional furniture.
  • Lighting
    2 nos fluorescent light will be provided (mounted behind fascia). Please use Form 2 if you require additional lighting.
  • Power socket
    1 no 13amp/230v single-phase will be provided. Please use Form 2 for additional requirement.

IMPORTANT! All lighting connection & electrical outlets Must be ordered from the official contractor using Form 2. Exhibitors using 'pop-up' display stand with fitted lights Must Order lighting connection using the same form


You will be expected to produce a professionally built custom stand with a high level of finish and safety compliance and one that is in line with the high-quality, professional nature of the event. Please note space only stands do not receive carpet, walls or electrics.

All Island and/or raw-space booths must submit their designs using this link: or emailed to Allison Gold at [email protected].

The deadline for stand design submissions is 4 August 2023.

All exhibitors are required to carry sufficient insurance coverages for this event.

Exhibitors shall, at its own expense, secure and maintain for the entire duration of the Event (move-in through move-out), the insurance listed below. All such insurance shall be primary of any other valid and collectible insurance of Client and shall be written on an occurrence basis. Claims made policies are not acceptable and do not constitute compliance with Client's obligations under this Condition.

  • (a) Workers' compensation and employer's liability insurance complying with the laws of the state in which the Event is being held;
  • (b) Comprehensive General Liability insurance with limits not less than $1,000,000 each occurrence, $2,000,000 aggregate, combined single limit for bodily injury and property damage, including coverage for personal injury, contractual, and operation of mobile equipment, products and liquor liability (ifapplicable); and
  • (c) Automobile Liability insurance (required if bringing automobiles into the Venue) with limits not less than $500,000 each occurrence combined single limit for bodily injury and property damage, including coverage for owned, non-owned and hired vehicles, including loading and unloading operators.

The Client's Comprehensive General Liability and Automobile Liability insurance policies shall name as additional insureds: (i) Organizer and each of its direct and indirect subsidiaries and other affiliates and (ii) the Venue. If requested, copies of additional insured endorsements, primary coverage endorsements and complete copies of policies, satisfactory to Organizer, shall be promptly furnished to Organizer. Certified copies of the Certificates of Insurance or policies shall provide that they may not be cancelled without 30 days' advance written notice to Organizer. The Client shall obtain a waiver of subrogation from the carrier of each policy described above and the carrier of each other policy that provides fire, explosion or any other risk coverage insuring the Client's property, in each case releasing in full such carrier's subrogation rights.

Certificate of Insurance forms must be submitted to Organizer by all international exhibitors, exhibitors with complex booth structures (defined as multi-story or displays with a canopy/ceiling) and exhibitors hosting attendee interactive demonstrations.

Since many international policies aren't valid in the United States, all international exhibitors are required to obtain insurance through, the designated insurance provider for the Event. Coverage is subject to underwriting review; Client must review the Ineligible Risks to ensure coverage. Clients may be eligible to opt out of this coverage by providing a valid Certificate of Insurance satisfactory to Organizer with the necessary coverages.

Your COI must include the following: 

Producer: Exhibitors Insurance company & their address: 
Insured: The exhibitor & their address: 
Contact info 
Insurer(s) affording coverage: See requirements above 
Type of Insurance 
Policy number 
Effective Dates: Must include all move in and move out days 
Description of Operations/ Locations/ Vehicles:  
Additionally Insured: Must include Informa Media, Aviation Week Network, Kingsmen (general contractor), and Singapore Expo Convention and Exhibition Centre, their agents, directors, and employees 
Certificate holder / address of certificate holder: Informa Media 
Authorized Representative Signature 
The Certificate of Insurance can be submitted via the EAC form, or sent directly to  
[email protected].  

Freight/Shipping: Showfreight Local

APT Show Freight
Mr. Joe Tan
email : [email protected]
telephone: +(65) 6499 8975

  • Material Handling
  • Empty Containers
  • Forklift Rental

Latest Arrival Date 13-15 September

Freight/Shipping: TWI

Tyler Hunt
[email protected]
Tel: +1-702-691-9000

  • Freight/Shipping

See Section for Deadlines



Without careful planning, shipping everything from brochures to booths can be a difficult and costly process.  

As the official service contractor, TWI is the exclusive provider of freight services. This includes: 

  • Material handling includes unloading your exhibit material 
  • Storing in advance at the warehouse 
  • Delivering to the booth 
  • Handling empty containers to and from storage 
  • Removing material from the booth for outbound carriers 

Please download the appropriate TWI information packet from the ERC to make shipping/freight arrangements. 

All shipments must be sent on a "freight prepaid" basis. A 5% outlay commission will be charged on all "freight collect" consignments.  

All duties and taxes for courier consignments must be paid by sender PRIOR export. Pre-alert which includes a copy of the airway bill, commercial invoice, name of the exhibition and your contact details must be sent to us prior export. Freight and other relevant charges paid by us on behalf of exhibitor will be subject to a 10% outlay fee.  

Please email advance copies of the Airway Bill / Express  Release Bill of Lading, invoice, and pre-alert to Mr. Joe Tan [email protected] & Andrea Lawson [email protected]

Please note that using a consolidator may delay customs clearance and delivery.  Any deconsolidation charges will be passed on to you at cost plus 5%. 

Each crate should be appropriately labeled on each side. Do not label the top of your container as items may be stacked. 

Please prepare the invoice/packing list with the following details:  

  • TWI has provided country specific commercial invoices for your use. 
    Commercial invoices and packing lists can be combined on one document if they list quantity, description, value of each item, weight and dimensions of each package. 
    Your company's Federal Employer Identification Number and any applicable license numbers. 
  • Complete, precise, simple and non-technical description of all items should be listed on the invoice with HTS codes. 
  • Electronic copy of each commercial invoice should be sent to TWI Operations: Andrea Lawson - [email protected] and our on-site partner APT Showfreight – Mr. Joe Tan – [email protected] by the document deadline dates. 
  • For U.S. exhibitors, Temporary and permanent goods must be packed separately with separate invoices. Harmonized Tariff Schedule (HTS) codes are used for commodity classifications for customs' purposes. They are mandatory for each item. Please use this link to find the appropriate code for your item. Harmonized Tariff Website

In order to minimize damage to the goods you will be shipping, please ensure if at all possible that your shipment is skidded before it leaves your facility. It must be packed in separate boxes and individually labeled. Contact your TWI representative for further details. 

Due to multiple handling of freight cases TWI urges exhibitors to use strong wooden cases. Bolted returnable types of cases that offer protection from the elements are ideal. If your cases are secured with a lock or combination please provide the key or combination at time of tender for Customs access if necessary. 

Please contact your TWI Representative as soon as possible if you are shipping batteries, or your equipment contains batteries of any kind (including laptops/tablets), so that we may inform you whether IATA packaging and labeling requirements pertain to your shipment. 

We have provided labels if they are needed. These labels must have the telephone number of a person knowledgeable about the shipment. It is not required to be monitored at all times that the package is in transit. It is acceptable for the number to be monitored during the company's normal business hours in order to provide product-specific information relative to the shipment. This cannot be a toll-free number. 


Latest Arrival Dates:




Air- Singapore -SIN

Document Deadline
06 September 2023

Latest Arrival
13-15  September 2023

All shipments must be sent on a "freight prepaid" basis. A 5% outlay commission will be charged on all "freight collect" consignments.


APT Showfreight (S) Pte Ltd
10 Bukit Batok Crescent, The Spire
#08-05, Singapore 658079
For: MRO Asia Pacific 2023
Contact: Mr. Joe Tan
Tel: (65) 64998975
For: MRO Asia 2023

ASPAC Aircargo Services Pte Ltd
Attention: Import Dept.
Tel: +65 65425266


Air- Singapore -SIN

Coming Soon.


Sea Freight – LCL/FCL - SIN

Document Deadline
30 August 2023

Latest Arrival
06 September 2023


APT Showfreight (S) Pte Ltd
10 Bukit Batok Crescent, The Spire
#08-05, Singapore 658079
For: MRO Asia Pacific 2023
Contact: Mr. Joe Tan
Tel: (65) 64998975
For: MRO Asia 2023

"Same as Above"

Courier Consignment

Document Deadline
28 August 2023

Latest Arrival
13-15 September 2023

Freight and other relevant charges paid by us on behalf of exhibitor will be subject to a 10% outlay fee.


APT Showfreight (S) Pte Ltd
10 Bukit Batok Crescent, The Spire
#08-05, Singapore 658079
For: MRO Asia Pacific 2023
Contact: Mr. Joe Tan
Tel: (65) 64998975
For: MRO Asia 2023

To assist you with your shipment please contact:  

APT Showfreight 
Mr. Joe Tan – [email protected]   
+(65) 6499 8975

Tyler Hunt– [email protected]  Tel:  +1-702-691-9000 

ON SITE - Save Energy

  • Use Energy Star-rated equipment for audio-visual equipment and monitors.
  • Power down. Turn off equipment at the end of each day.
  • Light up your booth with CFLs, LEDs, or other energy- efficient lighting.


Educate your installation and dismantling teams about recycling and donation processes.

Shipping Out

  • Pack in, pack out. Leave no traces on show site.
  • Join a caravan. If you’re shipping directly to another show, ask Freeman Transportation about joining a caravan to your next show.

Leftover Materials

  • Remember to label. Clearly label recyclable leftover material for disposal.
  • Donate the rest. Ask the Freeman Exhibitors Services desk about local donation programs.


  • Furniture: Purchased items
  • Home furnishing: Décor staging materials
  • Unused raw materials: Plywood, subflooring, non-laminate wood
  • Flooring: 100 square feet of flooring. Excludes carpet.
  • Left over giveaways: Pens, pads of paper, sunglasses, USBs, etc., left over in your promotional giveaway


  • Cardboard: Used for signs or shipping boxes
  • Glass: Green, brown, clear
  • Plastics: Shrink-wrap or plastic banding used to secure shipments; water/soda bottles; plexiglass (acrylics) clear, smoked, or tinted; Visqueen used to protect flooring
  • Metal: Aluminum cans/ steel banding
  • Paper: Fliers, brochures, programs, tickets, office paper, newspaper, magazines, paperboard
  • Wood: Non-laminate wood


A new addition to the show, MRO Asia-Pacific now includes a powerful networking app, enhancing your visibility as an exhibitor and allowing you to pre-book meetings ahead of the show. All exhibitors will have a company profile on the app, featuring your logo, company description, booth number, website and social links. You’ll be also able to list all your team members and 2 products.  The nominated marketing contact for each exhibitor will be assigned as the “admin” and they will receive joining instructions and guides on how to update their profile and invite team members.More instructions on the app will be sent to exhibitors on August 23, but for more information, please contact [email protected]

Forms & Documents