Complimentary Hosted Content
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Tuesday October 31, 2017
10:00 a.m. - 12:00 p.m.
Customer Centric Innovation: Linking MRO & Engineering Output to Customer Satisfaction
Sponsored Session by DHL
Airlines focus on improving the customer experience to differentiate themselves from the competition and drive loyalty. Improved WiFi and IFE offerings are a good example. One of the futures of CCI lies in linking MRO and engineering output directly to customer satisfaction. Today’s supply chain solutions have vastly improved so that the right part is in the right place at the right time. In the near future, carriers may want to give passengers means to report a defect so that it can be fixed rapidly and then responded back to that customer. This will impact the supply chain and MROs. Learn how to make customer centricity a differentiator in your business, be it airline, supplier or and MRO.
- Seminar Leader: Reg Kenney, Sector President Engineering & Manufacturing Sector, DHL CSI